Your VALR account
is blocked?
VALR has three verification levels, and the last one is not a document — it is two-factor authentication, which raises the daily withdrawal limit. That makes a low limit here a setting to change rather than a case to file.
We are not employees of VALR. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
South Africa
Year established
2018
Select what matches your situation
The account works; the withdrawal does not.
Withdrawals restricted
A recent change to your account has restricted withdrawals.
What it means
VALR restricts withdrawal activity for a short period after these changes. It is a security window, not a review of the account.
What VALR requires
Nothing beyond the window itself.
Your first step
If you need to move money in the meantime, VALR states that a ZAR withdrawal to a bank account already linked to the account remains possible during the restriction.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why a VALR withdrawal is restricted
VALR separates a limit from a restriction, and a restriction from a suspension. They are answered differently.
The verification level is the limit
VALR states that withdrawal limits are applied for the protection of the account and in compliance with regulations, and that they depend on the verification level the account has reached.
An account change was made recently
VALR restricts withdrawal activity for a short period after certain changes are made — it names changing the email address or the mobile number on the account, and resetting two-factor authentication.
A fraud-prevention or security process
VALR states withdrawals may be suspended as part of its fraud prevention and security processes. This is the category that is not automatic and not timed.
A new crypto withdrawal address
VALR publishes a crypto withdrawal address restriction as its own control, separate from the account-change restriction and from limits.
Travel Rule information that has not been supplied
In line with FATF Recommendation 16 and applicable regulations, VALR may be required to collect, verify and share certain personal and transactional information when an account holder sends or receives crypto assets.
VALR's terms also reserve the right to freeze, restrict or not credit transactions that fall below its minimum deposit amounts — a case where nothing is wrong with the account and the transaction itself is the problem.
5 things that will make the situation worse
Do not change another account detail while a restriction runs
The restriction follows exactly this kind of change — an email address, a mobile number, a 2FA reset — so a second change during the window restarts the reason for it.
Do not open a ticket about a limit before enabling 2FA
VALR publishes 2FA as the route to Fully-verified PLUS and to a higher daily withdrawal limit. It is a setting, not a request.
Do not assume a restriction and a suspension are the same
One follows an account change and passes; the other is part of fraud prevention and does not.
Do not send a deposit below the minimum expecting it to arrive
VALR's terms reserve the right to freeze, restrict or not credit transactions below its minimum deposit amounts.
Do not pay a third party to raise a limit
Every VALR limit published here moves with a verification level or a security setting the account holder controls.
VALR has implemented a security measure that restricts withdrawal activity for a short amount of time after certain changes have been made to your account on VALR.
— VALR Help Centre, Why are my withdrawals suspended or restricted?
What to check first on VALR
Check which of the three levels the account is on
Semi-verified, Fully-verified and Fully-verified PLUS carry different functionality and different withdrawal limits.
Check whether anything changed on the account recently
An email or mobile change, or a 2FA reset, restricts withdrawal activity for a short period afterwards.
Enable 2FA if the limit is the problem
It is what moves an account to Fully-verified PLUS, and VALR states that raises the daily withdrawal limit.
Use the ZAR route while a restriction runs
VALR states a ZAR withdrawal to an already-linked bank account remains available during a restriction period.
What VALR may ask you for
VALR's requirements are tied to a level rather than to an incident, which makes them easy to complete in advance.
A verified email address and mobile number
With your name and surname, this is what VALR lists for semi-verified status, which carries limited functionality.
A government-issued identity document
VALR names an identity card or book, a passport or a driver's licence for full verification.
Your tax information
VALR lists completing tax information alongside the identity document as part of becoming a fully verified customer.
Two-factor authentication via an authenticator app
The requirement for Fully-verified PLUS, and the step VALR ties to an increased daily withdrawal limit.
Travel Rule information for a transfer
Under FATF Recommendation 16 and applicable regulations, VALR may be required to collect, verify and share certain personal and transactional information when crypto assets are sent or received.
VALR does not publish a duration for the withdrawal restriction that follows an account change, nor for a fraud-prevention suspension. This page says so rather than estimating either.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for VALR.
#Q1 of 8
When was your account blocked?
What we actually do
Tell the limit apart from the restriction
A ceiling tied to a verification level and a temporary block after an account change produce the same refusal.
From: compliance@valr.com
Your account flagged for suspicious activity. Please complete KYC verification.
Reconstruct what changed and when
The restriction follows named account changes, so the timeline usually identifies it without contacting anyone.
Complete the level that is actually missing
ID and tax information for full verification; an authenticator app for the level above it.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Prepare for a fraud-prevention review
This is the one VALR state with no published route out, so what you send first matters more than usual.
Point at the setting when that is the answer
If a higher limit is one authenticator app away, that is the advice, and there is no case to take.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
What are VALR's verification levels?
today 14:23
Three. Semi-verified requires your name and surname with a verified email address and mobile number, and carries limited functionality. Fully-verified adds a government-issued ID — an identity card or book, a passport or a driver's licence — and your tax information. Fully-verified PLUS is reached by enabling two-factor authentication using an authenticator app.
unblock.exchange · today 14:23
Why are my VALR withdrawals restricted after changing my details?
today 14:30
VALR restricts withdrawal activity for a short period after certain account changes, and names changing the email address or mobile number and resetting two-factor authentication among them. A ZAR withdrawal to an existing linked bank account remains possible during that period.
unblock.exchange · today 14:30
How do I increase my VALR withdrawal limit?
today 14:37
Withdrawal limits depend on the verification level. Completing full verification raises them, and VALR states that enabling 2FA to become Fully-verified PLUS increases the daily withdrawal limit further.
unblock.exchange · today 14:37
Why would VALR suspend withdrawals with no explanation?
today 14:44
VALR states that withdrawals may be suspended as part of its fraud prevention and security processes. That is separate from the timed restriction that follows an account change, and VALR publishes no duration for it.
unblock.exchange · today 14:44
What is the Travel Rule on VALR?
today 14:51
In accordance with FATF Recommendation 16 and applicable regulations, VALR may be required to collect, verify and share certain personal and transactional information when an account holder initiates, receives or transfers crypto assets.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your VALR account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.