About Unblock.Exchange
Unblock.Exchange helps people and businesses whose crypto exchange accounts or withdrawals have been restricted. We work under a contract, through a company registered in Dubai, and the decision on every restriction stays with the exchange.
In this field the claims worth trusting are the ones you can check, so this page says plainly what we do, what we do not do and what you can verify.
1Experience
The team has worked in this field for more than four years and has helped to successfully complete more than 300 cases.
Cases are handled by compliance specialists with six or more years of experience. Among them are people with experience at leading platforms and exchanges.
2What we do
We study transactions, documents and correspondence, check wallets and recent transactions with the tools of four analytics providers, look for possible AML risks, and help structure the information and prepare replies to the exchange's requests. You communicate with the exchange yourself through its official channel and stay in control of the process. The step-by-step description is on how it works.
3What we do not do
- We do not ask for access to your exchange account and do not negotiate on your behalf.
- We do not hold or transfer client funds.
- We do not guarantee unblocking and do not promise an exact date: the exchange decides.
- We do not ask for a “tax”, a “deposit” or an “exchange fee” for lifting a restriction, and we do not claim to have a person inside an exchange.
- We are not a recovery service and we are not affiliated with any exchange.
4How we work
Work is done officially, under a contract whose terms are agreed before paid work begins. The first consultation is free. Payment usually consists of a retainer before the work and a success fee after the result; the retainer is not refundable, and the success fee is charged only after you have withdrawn the funds from your exchange account. The company's legal details and the full terms are in the terms of service; how your data is handled is in the privacy policy.
5What we cover
Cases involve Binance, Bybit, OKX, Coinbase, Kraken, KuCoin, MEXC, Gate.io, Bitget, Crypto.com, WhiteBit, BingX, Bitfinex, HTX and Changelly; the full list is on the exchanges page. We work in English, Russian, Ukrainian, Chinese, Japanese and French, with clients across the CIS, Europe, the UAE, the Caucasus and Central Asia, and in other international markets.
Questions before you decide anything: frequently asked questions, why exchanges restrict accounts, how long a case takes.
This page is informational and is not legal advice. Unblock.Exchange is an independent compliance advisory and case preparation service, not affiliated with any exchange, and does not act on behalf of any exchange, regulator or law enforcement authority. The exchange makes the final decision on any restriction. No outcome is promised.