Help with a frozen or restricted crypto exchange account
Unblock.Exchange helps when an exchange has frozen or restricted your account or is holding a withdrawal: we work out what the exchange is asking for and how to answer it. You send the reply through the exchange's official channel; we prepare it with you. We never contact the exchange on your behalf.
We are not affiliated with any exchange and never ask for passwords or codes. We translate the language of compliance and legal policies into a clear action plan.
The first 48 hours after an exchange freezes your account
What you do in the first two days shapes what the exchange sees when it reviews your account. The steps below rely on the exchanges' own help pages and on official warnings; each step names its sources, and the full list is at the end of this section.
Find the exchange's message and keep a copy
Exchanges usually explain a restriction in an email, a text message or an in-app notice: Binance says it informs affected users that way, and Kraken asks users to look in the spam folder too and to check that an email really comes from Kraken. Take screenshots of the notice, the account status and any error message, and note the date. From now on, keep a copy of everything you send to the exchange and everything it sends you.
Check whether it is an automatic security pause
If you recently changed your password or another security setting, the hold may be a fixed security pause rather than a review. Binance states that withdrawals are suspended for 24 to 48 hours after such a change and that the suspension cannot be lifted before the period ends. Inside that window there is nothing to appeal, and waiting is the sensible option.
Sources: Binance
Expect a general reason, not a full explanation
Exchanges restrict accounts for security and for legal and regulatory reasons, and they do not always say which applies. Kraken states that it may not always be able to share the exact reason for a restriction, and Binance says regulatory requirements may prevent it from explaining an account deactivation. Kraken describes its restrictions as temporary measures while it completes a review. A temporary restriction usually means a review is under way; on its own it is not a finding against you, and nobody outside the exchange can tell you how that review will end.
Answer the request in full, in one reply
If the exchange asks for documents or information, answer every question at once rather than in several partial replies. Kraken asks for clear, up-to-date documents and says that partial answers can add days to its review. Before you write, check that your answer matches your transaction history, your deposit addresses and anything you have already told support: a contradiction is harder to repair than a gap. This is the step we help with. You send the reply through the exchange's official channel; we prepare it with you.
Sources: Kraken
Keep your login to yourself
Contact the exchange only through its own website or app, opened by typing the address yourself rather than through a link someone sent you. Never share your password, two-factor codes, seed phrase or private keys, and never give anyone remote access to your device. Kraken states that it will never call or email you to ask for your login details or for remote access. We never ask for them either.
Sources: Kraken
Do not pay anyone to release the funds
Only the exchange can lift a restriction on your account. Be very careful with anyone who contacts you first and offers to unlock or recover the funds in return for an “unlock fee”, a “tax” or a “deposit”. The FBI's Internet Crime Complaint Center has warned about fictitious law firms that offer to recover funds: it advises against sending money or personal details to an unknown person who claims they can recover cryptocurrency, and it notes that law enforcement does not charge victims a fee. Keep a record of every such contact.
If you received a deactivation notice
A deactivation notice is not a review. Binance's notice means it is no longer able to provide services to the account, and Binance asks users to withdraw their funds in full as soon as possible and not to deposit anything new, because new deposits will not be credited and may be lost. If you disagree with the decision, write to the exchange's support: Binance says it forwards such concerns to the appropriate team for further review.
Sources: Binance
If a court, the police or a regulator is behind the hold
Binance states that not all account restrictions are open for appeal, particularly where law enforcement orders or regulatory obligations are involved. Then the exchange is not the only party that decides, and a compliance reply will not change an order. That is work for an independent lawyer in the relevant country, not for us, and we say so at the first review.
Sources: Binance
Where to follow up, complain or report
If the exchange gave a review period and it has passed without an answer, follow up through the same official channel and keep your ticket number; Kraken, for example, asks users to contact its chat support when they have heard nothing after the period it states. In the US, the Consumer Financial Protection Bureau accepts complaints about virtual currency services. If someone tried to take money from you with a promise to unlock or recover funds, report it to your local police and, in the US, also to the FTC at ReportFraud.ftc.gov and to the FBI's IC3 at ic3.gov.
Sources
Each page was opened and checked on November 10, 2026.
- Binance: How to Reactivate the Withdrawal Function for My Binance Account?
- Kraken: Why is my account restricted?
- Binance: Why Did I Receive an Account Deactivation Notice?
- FBI IC3: Fictitious Law Firms Targeting Cryptocurrency Scam Victims Offering to Recover Funds (PSA240624)
- FBI IC3: Fictitious Law Firms Targeting Cryptocurrency Scam Victims Combine Multiple Exploitation Tactics While Offering to Recover Funds (PSA250813)
- CFPB: Submit a complaint
Who Unblock.Exchange is for
Individual users
If your exchange account has been blocked, withdrawals frozen, or unclear documents requested — you don't have to face formal support letters alone.
Traders and arbitrageurs
If you handle large or frequent volumes, use multiple exchanges and jurisdictions, we help you see where you're already in the 'yellow' and 'orange' AML and security risk zones.
Crypto projects and businesses
If your exchange account is part of your operations or treasury, it's essential to understand platform and regulatory requirements in advance, rather than dealing with a block in crisis mode.
Lawyers and consultants
If you advise clients with crypto activity, Unblock.Exchange helps you quickly assess their risk profile on exchanges and prepare for compliance questions.
Select your exchange
A page with a breakdown of block types, policies, and action scenarios — tailored for each platform.
Showing 22 of 141 exchanges
View all 141 exchanges →Can't find your exchange? We also work on restricted accounts at platforms that are not listed here.
What we do
We review emails, notifications, and exchange statuses, translating phrases like 'suspicious activity,' 'Terms violation,' or 'regulatory reasons' into clear scenarios and the likely block type.
Required: transaction explanation + source of funds
Support communication assistance
We help gather facts, formulate your position, and prepare structured appeals and responses — so you don't hurt your case with careless wording.
// Draft — Support Ticket
Subject: Account Review Request
I am writing to provide the requested...
KYC/AML risk assessment
We review your country of residence, login geography, source of funds, and transaction patterns.
Solutions for businesses and lawyers
Structured risk overviews, checklists for internal policies, and action scenarios for regulatory requests.
Account block risk map
Verification complete, clear jurisdiction, moderate and transparent activity. Blocks are unlikely, but caution is still important.
Frequent deposits and withdrawals, VPN usage, unstable login geography. The system may request documents and checks more often.
Previous temporary freezes, source of funds requests, transactions with high-risk counterparties or jurisdictions.
Account blocked, withdrawals frozen, emails mention AML/sanctions, serious Terms of Use violations.
Quick risk assessment
Answer 9 questions — our managers will contact you and help sort things out.
#Q1 of 9
Which exchange are you having an issue with?
Dedicated Binance navigator
Unblock.Exchange has a dedicated section for Binance restrictions and reviews: restriction types, compliance logic and typical scenarios.
How we work and what we don't do
What we do
What we DON'T do
Any promises of a 'guaranteed unblock within 24 hours' from third parties are a serious red flag.
How we work
Quick situation review
You fill out a form and attach notifications/emails. We provide a structured overview of reasons, risk level, and basic steps.
Best for: individual usersSupport through the exchange's review
We help formulate responses, react to additional requests, and adjust your position as the situation develops.
Best for: complex casesBusiness solutions
We conduct account risk reviews, help build internal procedures, and prepare for questions from banks, exchanges, and regulators.
Best for: companies and lawyersAbout Unblock.Exchange (also written Unblock Exchange)
Unblock.Exchange is a compliance service for people whose crypto exchange account has been frozen, restricted or locked, or whose withdrawal is on hold. The name is also written Unblock Exchange. It is not a crypto exchange, it is not connected to any exchange, and it has nothing to do with Microsoft Exchange.
Unblock.Exchange is operated by STAR COMPLIANCE CYBER RISK MANAGEMENT SERVICES L.L.C. (Dubai, trade licence 1135542).
What Unblock.Exchange does
- We read the exchange's notice, your transactions and your documents, and explain what the exchange is asking for.
- You send the reply through the exchange's official channel; we prepare it with you.
- We say plainly when a case needs a lawyer rather than a compliance reply.
What it does not do
- We never contact the exchange on your behalf, have no access to your account and do not hold your funds.
- We do not promise a result or a date. The decision is always the exchange's.
- We are not a law firm and not a recovery service.
From our blog
Guides on freezes, checks and choosing who to trust.
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