Your Binance.US account
is blocked?
On Binance.US the most common reason a withdrawal will not go through is a payment that has not settled — not a compliance hold. Two published windows, 48 hours and 24 to 72 hours, decide whether you are waiting or acting.
We are not employees of Binance.US. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
United States
Year established
2019
Select what matches your situation
Everything works except withdrawing.
Withdrawals temporarily disabled
Recent security changes have paused withdrawals on this account.
What it means
Binance.US temporarily disables the withdrawal ability after recent account changes such as resetting two-factor authentication or changing a password.
What Binance.US requires
48 hours, which is the period Binance.US publishes.
Your first step
Count from the change, not from the first failed withdrawal. If you did not make the change, that is the thing to escalate immediately.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
What Binance.US names as the common causes
Binance.US lists three causes as the most common, and only one of them involves anybody reviewing your account.
Recent account changes
Resetting two-factor authentication or changing the password temporarily disables the ability to withdraw. Binance.US states the wait is 48 hours before it is reinstated.
A new ACH deposit
A recent bank deposit locks the withdrawal ability while it settles. Nothing is under review — the funds have not finished arriving.
A negative balance
Binance.US names a negative balance as one of the three most common causes. It usually follows a reversal rather than trading activity.
Identity verification that is not finished
Where Binance.US needs to finish verifying identity it may lock withdrawals, and it asks for the necessary documentation through a customer support chat session rather than by email.
A chargeback
A chargeback can restrict account functionality — Binance.US names disabled trading, withdrawals or deposits as possible consequences, and publishes a document review window of 24 to 72 hours.
Binance.US also publishes a list of supported and unsupported states and regions, and a status page for wallet maintenance. Both produce a withdrawal that will not go through for reasons that have nothing to do with the account holder.
5 things that will make the situation worse
Do not reset 2FA again while the 48 hours run
The reset is what disabled withdrawals. Repeating it restarts the same window.
Do not treat an unsettled deposit as a frozen account
A new ACH deposit is one of the three most common causes Binance.US names, and it clears without a ticket.
Do not send identity documents to a request that did not come through support chat
Binance.US states it asks for the necessary documentation through a customer support chat session. That is a narrow, checkable channel.
Do not escalate a chargeback review before 72 hours
Binance.US publishes 24 to 72 hours as its typical document review window and states it emails when the account is eligible again.
Do not pay anyone to reactivate the account
Binance.US publishes the reactivation route: additional documents as guided in its emails, or its own support. Nothing in it involves a payment to a third party.
If you've made recent account changes like resetting two-factor authentication or changing your password, withdrawal ability is temporarily disabled — wait 48 hours for it to be reinstated.
— Binance.US Help Centre, Why can't I withdraw?
What to check first on Binance.US
Check for a recent security change
A 2FA reset or a password change disables withdrawals, and Binance.US publishes 48 hours as the wait.
Check the last deposit
A new ACH deposit is one of the three causes Binance.US names as most common, and it resolves on its own.
Check for a negative balance
It is the third of the common causes and usually points at a reversal rather than at anything you did on the platform.
Check your state or region is supported
Binance.US publishes a list of supported and unsupported states and regions, which changes what an account is allowed to do.
What Binance.US may ask you for
Binance.US routes most document requests through its own support chat, which is itself a useful fact: it narrows where a legitimate request can come from.
Identity verification documents
Requested through a customer support chat session where Binance.US needs to finish verifying identity.
Additional documents to reactivate after a failed verification
Binance.US states these are provided as guided in its emails, or through support.
Documents supporting a chargeback resolution
Binance.US states that once the necessary documents are submitted it typically reviews them within 24 to 72 hours.
Confirmation from your bank or card issuer
The reversal that caused the restriction originated outside the exchange, so resolving it involves the institution that initiated it.
Two published windows are worth keeping: 48 hours before withdrawals are reinstated after a security change, and 24 to 72 hours for a document review following a chargeback, with an email once the account is eligible for deposits again.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for Binance US.
#Q1 of 8
When was your account blocked?
What we actually do
Rule out the three common causes first
A recent security change, an unsettled ACH deposit and a negative balance account for most of these cases and none of them needs a case opened.
From: compliance@binance.us.com
Your account flagged for suspicious activity. Please complete KYC verification.
Build the payment timeline
A chargeback restriction only makes sense next to the dates of the deposit, the dispute and the reversal.
Assemble the verification package once
Binance.US reviews a reactivation after all issues are resolved, so a partial answer costs a full round trip.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Coordinate with the bank as well as the exchange
A reversal starts at the card issuer, and a case that only addresses the exchange leaves the cause in place.
Say when it is only a settlement window
If the account is waiting on a deposit or a published 48-hour hold, that is the answer and there is nothing to bill for.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why can't I withdraw from Binance.US?
today 14:23
Binance.US names three most common causes: recent account changes, a new ACH deposit and a negative balance. It also locks withdrawals where it needs to finish verifying identity, and restrictions can follow a chargeback.
unblock.exchange · today 14:23
How long are Binance.US withdrawals disabled after a password or 2FA change?
today 14:30
48 hours. Binance.US states the withdrawal ability is temporarily disabled after recent account changes such as resetting two-factor authentication or changing a password, and to wait 48 hours for it to be reinstated.
unblock.exchange · today 14:30
What happens to a Binance.US account after a chargeback?
today 14:37
Binance.US states a chargeback can affect account functionality and result in restrictions such as disabled trading, withdrawals or deposits. Once the necessary documents are submitted it typically reviews them within 24 to 72 hours and notifies the account holder by email when the account is eligible for deposits again.
unblock.exchange · today 14:37
How does Binance.US ask for verification documents?
today 14:44
Through a customer support chat session. Binance.US states it will ask for the necessary documentation there where it needs to finish verifying identity.
unblock.exchange · today 14:44
How do I reactivate a Binance.US account after failed verification?
today 14:51
Binance.US publishes a reactivation route: provide additional verification documents as guided in the emails it sends, or contact support. Its team reviews the application once all outstanding issues are resolved.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your Binance US account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.