Your WOO X account
is blocked?
WOO X restricts trading, staking and depositing on an unverified account — and states that withdrawing funds still works. That inverts what most people assume about a restricted exchange account, and it is worth checking before sending anyone documents.
We are not employees of WOO X. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Seychelles
Year established
2019
Formerly Wootrade · renamed 2021
Select what matches your situation
The account opens and the main functions are unavailable.
Verification required
Complete identity verification to enable trading and deposits.
What it means
WOO X states that users who do not pass identity verification are restricted from trading, staking and depositing until verification has been completed.
What WOO X requires
The identity verification itself.
Your first step
Complete verification rather than contacting support about the missing functions. WOO X states the affected service is restored by completing it.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
What WOO X restricts, and what it leaves open
WOO X ties most of its restrictions to identity verification, and publishes what remains available when one is in force.
Identity verification has not been completed
WOO X states that users who do not pass identity verification are restricted from trading, staking and depositing until it has been completed.
Withdrawal refused where verification is required
Its terms reserve the right to restrict or refuse to permit withdrawals where the required identity verification procedure has not been completed. The general rule leaves withdrawals open; the terms keep a reserve.
Compliance holds, freezes and limitations
WOO X states an account may be subject to operational restrictions such as holds, freezes or limitations for various compliance reasons — a category distinct from the verification gate.
A verification level below what the jurisdiction requires
WOO X states that in compliance with local anti-money-laundering regulations it specifically requires users from Russia to verify their accounts to its second level.
Screening at onboarding
WOO X describes its due diligence as proper identification, verification against third-party global databases, AML transaction screening against blacklists with the source of funds and wealth specified, and continuous risk assessment.
The asymmetry is deliberate and published: during a compliance period WOO X allows spot trading without identity verification, and after the deadline an unverified account keeps the ability to unstake WOO tokens and to withdraw funds.
5 things that will make the situation worse
Do not assume an unverified account cannot withdraw
WOO X states that users can still unstake WOO tokens and withdraw funds from the platform even without completing identity verification.
Do not resubmit inside the review window
WOO X publishes one to three working days for a compliance review, and a second application restarts rather than accelerates it.
Do not treat a jurisdictional level as a suspicion
The higher level WOO X names for certain users follows local anti-money-laundering regulation, not anything the account did.
Do not send documents to a request that did not come from the platform
WOO X publishes its acceptable documents and its verification flow. Anything asking for the same material outside them is not part of the process.
Do not pay anyone to remove a WOO X restriction
Every route published here is either a verification level completed inside the account or a compliance process run by the exchange itself.
Users who do not pass Identity Verification will be restricted from trading, staking and depositing until Identity Verification has been completed. Users will still be able to unstake WOO tokens and withdraw funds from the platform.
— WOO X, updates to the identity verification policy
What to check first on WOO X
Confirm which functions are actually restricted
WOO X restricts trading, staking and depositing for an unverified account and states withdrawing and unstaking remain available.
Check the verification level required for your jurisdiction
WOO X names a higher level for users from Russia under local anti-money-laundering regulations.
Allow one to three working days for the review
That is the window WOO X publishes for its compliance team to review an application.
Read the withdrawal history status
WOO X documents what each status means, which separates a processing delay from a restriction.
What WOO X may ask you for
WOO X publishes an acceptable-documents list and a level structure, which makes the requirements checkable before anything is submitted.
An accepted identity document
WOO X publishes a list of acceptable ID documents for identity verification as its own article.
The first-level verification package
WOO X documents how to complete level one separately from the level above it.
The second level, where the jurisdiction requires it
WOO X states it specifically requires users from Russia to verify to that level in compliance with local anti-money-laundering regulations.
Source of funds and wealth information
WOO X describes AML transaction screening against blacklists with the source of funds and wealth specified as part of its due diligence.
The institutional package, for a company account
WOO X publishes a separate institutional account verification guide.
One to three working days is the only review time WOO X publishes, and it applies to a verification application. It states no timeframe for a compliance hold, and this page does not invent one.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for WOO X.
#Q1 of 8
When was your account blocked?
What we actually do
Establish what is restricted and what is not
On this venue the answer is often narrower than the reader fears, and knowing that changes what should be done next.
From: compliance@woo x.com
Your account flagged for suspicious activity. Please complete KYC verification.
Check the review window before acting
One to three working days is published, and most cases opened inside it did not need to be.
Match the documents to the level required
The acceptable-documents list and the level structure are both published, so the package can be checked before submission.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Prepare a source of funds account
WOO X names source of funds and wealth as part of its screening, and that is the part that needs assembling rather than uploading.
Say when withdrawing is already possible
If the funds can leave and only trading is blocked, that is the answer, and it does not need a case.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
What does WOO X restrict on an unverified account?
today 14:23
WOO X states that users who do not pass identity verification are restricted from trading, staking and depositing until verification has been completed, and that they can still unstake WOO tokens and withdraw funds from the platform.
unblock.exchange · today 14:23
How long does WOO X verification take?
today 14:30
WOO X states it can take between one and three working days for its compliance team to review an application.
unblock.exchange · today 14:30
Can WOO X refuse a withdrawal?
today 14:37
Its terms reserve the right to restrict or refuse to permit withdrawals where the required identity verification procedure has not been completed, and state that an account may be subject to operational restrictions such as holds, freezes or limitations for various compliance reasons.
unblock.exchange · today 14:37
Why does WOO X require a higher verification level for some users?
today 14:44
WOO X states that in compliance with local anti-money-laundering regulations it specifically requires users from Russia to verify their accounts to its second level.
unblock.exchange · today 14:44
Is WOO X the same platform as Wootrade?
today 14:51
Yes. The venue was renamed to WOO X in 2021, which is why this page's address still carries the earlier name.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your WOO X account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.