Editorial policy

1Who writes and stands behind the content

Guides, exchange pages and posts on this site are published by Unblock.Exchange as an organisation. They are prepared by the compliance team that handles cases, and the company that operates the site is responsible for them. We do not publish under invented names or with made-up author profiles.

If we name an author or a reviewer in future, it will be a real person who has agreed in writing to be named, with a role that can be checked.

2What we write about

We write about what we work on: restrictions, holds and reviews on accounts at centralised exchanges and exchange services, the documents exchanges ask for, and how to answer them through the exchange's own channels.

We do not write guides on recovering stolen funds, on freezes imposed by a token's issuer or on screening wallets, and nothing we publish is legal, tax or investment advice.

3Sources, in order of weight

• The exchange's own pages: its help centre, terms of use and official announcements. A statement about what an exchange does, asks for or allows comes from there, or it is not made.
• Law, regulators and standard-setters: legislation, a regulator's own guidance, the FATF recommendations, and official warnings such as those of the FBI's Internet Crime Complaint Center.
• Our own casework, to describe how we work. It is never presented as a guarantee or as a promised timeframe.

Forums, social media posts, other providers' marketing and answers produced by AI tools are not sources of fact for us, about an exchange or about a rule.

4How we check and date what we publish

• Before a source is cited, someone opens it and confirms that it says what our page says. A page that cannot be opened is not cited.
• Exchange pages written from an exchange's own documentation link the official pages they rely on, and we record the date each one was read.
• Content pages such as this one show a “Last updated” date, and we change it when we change what the page says. Posts show their publication date; the date of their last change is in the page's structured data.
• When we learn that a page we cite has changed, we review ours and update it and its date.
• Every change is reviewed by the team before it is published.

5What we never publish

• Guarantees of an outcome, success rates or promised dates. The exchange decides every case.
• Invented figures, case studies, reviews, testimonials or people.
• Instructions for getting around identity checks or for hiding where funds came from.
• Claims to have contacts inside an exchange, or offers to release funds or lift a restriction for a fee.

6How we use AI tools

We use AI tools to help with research, drafting, editing and translation, and to check pages for inconsistencies. They make the work faster; they do not decide what is true.

• Facts come from the sources above, never from an AI tool's answer, and every cited source is opened and read by the team.
• AI-assisted text is reviewed by the team before it is published, and we are responsible for it exactly as for any other text on this site.
• Guides and policy pages, this one included, are published in English, and the English text is the one we check against the sources. The site's interface, and the copy of some exchange pages, are translated into eight other languages with the help of machine translation, and not every translation has been read by a native speaker yet. If a translation reads differently from the English, tell us.

7Our conflict of interest

Unblock.Exchange sells a paid service: preparing documents and replies with clients whose exchange accounts are restricted. The guides on this site are written by the same business, so we have an interest in readers deciding that they need help.

This is how we deal with it:

• We say when the exchange's own free routes come first: an in-account appeal, a support ticket, a source-of-funds form, or waiting out an automatic hold that cannot be shortened. See how it works.
• The pages that describe the service also state its limits: the exchange decides, we never contact it on your behalf, and no outcome is promised.
• We are not affiliated with any exchange and do not act on behalf of any exchange, regulator or law enforcement authority.

8Corrections and how to report an error

If something on this site is wrong or out of date, write to support@unblock.exchange with the address of the page, what is wrong and, if you have one, the source that shows it. We check every report against the source. If the page is wrong, we correct it and change its date.

To report someone who uses our name, write to the same address. All the ways to reach us are on the contact page; who we are and how to check it is on about us.