Contact Unblock.Exchange

1How to reach us

We work Monday to Friday, 10:00–19:00 Dubai time (GMT+4), in English, Russian, Ukrainian, Chinese, Japanese and French. If you do not use Telegram, write by e-mail.

These are all our official addresses. An account, channel or group that is not listed here or on about us is not ours, even if it uses our name or logo.

2What to send in a first message

• The exchange's name, and what is restricted: logging in, withdrawals, trading or the whole account.
• The exchange's latest message about it, as text or a screenshot, with its date.
• What you have already sent to the exchange, if anything.
• When the restriction started, and whether the exchange gave you a deadline.
• The language you would like us to use.

You do not need to send identity documents or bank statements in a first message. If documents are needed, we tell you which ones and why once we have seen what the exchange asked for.

3What we never ask for

• Your exchange login, password or two-factor codes, or access to your account.
• Your seed phrase or private keys, or a transfer of your funds.
• A “tax”, a “deposit”, an “unlock fee” or an “exchange fee” to release funds or lift a restriction.

You send the reply through the exchange's official channel; we prepare it with you. We never contact the exchange on your behalf, have no access to your account and do not hold your funds.

If someone using our name asks you for any of these, it is not us. Do not pay, and tell us at support@unblock.exchange. Paid work with us starts only after a free consultation and a signed contract; the terms of service set out what the service is and is not.

4Company details

These are the details printed in our terms of service and privacy policy. How to check them is on about us.

5What happens to what you send

What you send us is handled as the privacy policy describes, including who else sees it and why. How our guides are written and corrected is in the editorial policy.