Your WEEX account
is blocked?
WEEX does not require verification to trade, and publishes a daily withdrawal ceiling for accounts that never completed it. That makes most blocked WEEX withdrawals a ceiling or a 24-hour security lock rather than a review of your account.
We are not employees of WEEX. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
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24h Volume
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Jurisdiction
Singapore
Year established
2018
Select what matches your situation
Everything else on the account works.
Withdrawals temporarily disabled
A recent password change has locked withdrawals for 24 hours.
What it means
WEEX disables withdrawals for 24 hours after a password reset. It is a fixed security window, not a review.
What WEEX requires
The 24 hours, and nothing else.
Your first step
Avoid changing any other security setting while it runs — each change is what starts the window in the first place.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why a WEEX withdrawal stops
Two of these are ceilings you can lift yourself, and one is a timer. None of them is a decision about your conduct.
The unverified daily ceiling
WEEX publishes a daily withdrawal limit of 10,000 USDT for accounts that have not completed verification. Below that ceiling an unverified account works normally; above it, nothing goes out.
A password or fund password change
WEEX disables withdrawals for 24 hours after a password is reset, to protect funds during the window in which a compromised account would be emptied.
A temporary restriction pending verification
WEEX states that for security it may temporarily restrict withdrawals or require verification, and that where this happens the account holder should wait 24 hours and try the withdrawal again.
An email verification step that never completed
WEEX uses email verification when logging in, withdrawing, recovering a password, changing security settings and managing API keys. An address you no longer read blocks all five.
The withdrawal itself, rather than the account
WEEX asks for the coin type, the amount, the date and the transaction ID when a withdrawal is queried — the details that separate a network problem from an account problem.
Verification is the lever on this venue rather than the obstacle: WEEX states that completing it raises the withdrawal limit, and it is the only published way to move past the unverified ceiling.
5 things that will make the situation worse
Do not reset the password again to clear the lock
The reset is what disables withdrawals for 24 hours. Repeating it restarts the same window.
Do not split a withdrawal to get under the ceiling
The published limit is a daily total for an unverified account, so several smaller withdrawals meet the same line.
Do not lose the registered email address
WEEX uses it for login, withdrawal, password recovery, security settings and API keys — it is the single point of failure on this account.
Do not open a ticket without the transaction ID
WEEX names it among the four details it wants, and a message without it cannot be investigated.
Do not pay anyone to raise a WEEX limit
The only published way past the unverified ceiling is completing verification inside the account, and it costs nothing.
For security, WEEX may temporarily restrict withdrawals or require KYC verification; if this happens, wait 24 hours and retry your withdrawal.
— WEEX Help Centre, withdrawal troubleshooting
What to check first on WEEX
Check the 24-hour clock
A password reset disables withdrawals for a day, and WEEX's own advice for a temporary restriction is to wait 24 hours and retry.
Check the daily total against the unverified ceiling
10,000 USDT a day is the published limit for an account that has not verified.
Confirm the registered email still works
It gates login, withdrawal, password recovery, security settings and API keys.
Gather the transaction details before contacting support
WEEX asks for the coin type, amount, date and transaction ID, and its support runs around the clock.
What WEEX may ask you for
Verification is optional on WEEX until it is not, and the flow is the same either way.
An identity document through the verification flow
WEEX runs verification through a third-party identity provider and documents the process separately for the app, the web page and mobile web.
Access to the registered email address
Required for login, withdrawal, password recovery, security setting changes and API management.
The transaction details for a withdrawal query
Coin type, amount, date and transaction ID — the four items WEEX names.
Nothing, where the account is inside the unverified ceiling
WEEX states KYC is not mandatory and that an unverified account can trade, deposit and withdraw within its published daily limit.
WEEX publishes two numbers and no review time: 24 hours for a security lock and 10,000 USDT as the unverified daily withdrawal ceiling. How long a verification review takes is not stated, and this page does not estimate it.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for WEEX.
#Q1 of 8
When was your account blocked?
What we actually do
Separate a ceiling from a lock
One is lifted by verifying, the other by waiting a day. Both look like a refused withdrawal.
From: compliance@weex.com
Your account flagged for suspicious activity. Please complete KYC verification.
Total the last twenty-four hours
The unverified limit is a daily aggregate, and a series of ordinary withdrawals reaches it without anyone noticing.
Get through verification in one pass
The flow is a third-party identity check, and a rejected capture means starting it again.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Write the withdrawal query properly
Coin, amount, date, transaction ID. Those four turn a support thread into an answer.
Say when a day of waiting is the whole answer
If a security lock is running, that is it, and there is nothing here worth billing for.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Does WEEX require KYC?
today 14:23
No. WEEX states that KYC is not mandatory, and that completing it gives the freedom to trade, deposit and withdraw without immediate restrictions. It also publishes a daily withdrawal limit of 10,000 USDT for accounts that have not verified.
unblock.exchange · today 14:23
Why are my WEEX withdrawals locked for 24 hours?
today 14:30
WEEX disables withdrawals for 24 hours after a password reset, as a security measure. Its published advice where withdrawals are temporarily restricted or verification is required is to wait 24 hours and retry.
unblock.exchange · today 14:30
How do I raise my WEEX withdrawal limit?
today 14:37
By completing verification. WEEX states that completing KYC increases the withdrawal limit, and that is the only published route past the unverified daily ceiling.
unblock.exchange · today 14:37
What does WEEX need to investigate a missing withdrawal?
today 14:44
The coin type, the amount, the date and the transaction ID. WEEX names those four when directing users to its support, which it says operates around the clock.
unblock.exchange · today 14:44
Why does WEEX keep asking for an email code?
today 14:51
Email verification is used when logging in, withdrawing, recovering a password, changing security settings and managing API keys. If the registered address is unreachable, all five are blocked.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your WEEX account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.