Your MAX Exchange account
is blocked?
On MAX Exchange the fiat gate is a level, and the level depends on how long the account has existed and how much has moved through it — not only on documents. That is why a fully verified account can still be unable to withdraw.
We are not employees of MAX Exchange. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Taiwan
Year established
2018
Select what matches your situation
Crypto moves and Taiwanese dollars do not.
Fiat unavailable
Taiwanese dollar withdrawals require a higher account level.
What it means
Only accounts at the second level can deposit or withdraw Taiwanese dollars. Verification alone does not confer that level.
What MAX Exchange requires
The level conditions, not another document.
Your first step
Check the account age and the cumulative deposit figure. For accounts opened after 28 June 2025 both conditions have to be satisfied.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
What stops a MAX Exchange withdrawal
Two of these are published thresholds, one is a timer, and one is a manual review. None of them is a judgement about the account holder.
The account level does not permit fiat
Only accounts at the second level can make Taiwanese dollar deposits and withdrawals. Below that the account trades and cannot move fiat at all.
The conditions for that level are not met yet
For accounts registered after 28 June 2025, the automatic upgrade to the second individual level requires both that the account has been open for more than 31 days and that cumulative monthly deposits reach 500,000 TWD. Accounts registered before that date were upgraded automatically after 31 days.
A newly added withdrawal address
Any newly added withdrawal address must wait out a 24-hour locking period before it can be used for a withdrawal or an internal transfer — a control aimed squarely at preventing rapid emptying of a compromised account.
A withdrawal flagged as high risk
Withdrawals identified as high risk require manual approval, which the exchange states may take several business days depending on the case volume at the time.
Deposit and withdrawal limits by asset
MAX Exchange publishes cryptocurrency deposit and withdrawal limits separately from the account level structure.
The support material for this exchange is published on the operator's own domain rather than the trading site's, which is worth knowing before searching for it: the venue and its operator use different addresses.
5 things that will make the situation worse
Do not submit more documents to unlock fiat
The fiat gate is the account level, and the level's conditions are account age and cumulative deposits rather than paperwork.
Do not add a withdrawal address in a hurry
A newly added address waits 24 hours before it can be used, which is exactly when it is most inconvenient.
Do not resubmit a withdrawal in manual approval
The review is queued and volume-dependent, and a second request adds to the queue rather than jumping it.
Do not assume a limit refusal is an account restriction
The asset-level deposit and withdrawal limits are published separately from the account level structure.
Do not pay anyone to raise a MAX Exchange level
The upgrade conditions are published and automatic. There is nothing in them a third party can influence.
Any newly added withdrawal address must wait for a 24-hour locking period to end before it can be used for withdrawals or internal transfers, which effectively prevents the risk of rapid withdrawals if your account is compromised.
— MAX Exchange, withdrawal locking period FAQ
What to check first on MAX Exchange
Check the account level
Fiat deposits and withdrawals require the second level, and verification alone does not confer it.
Check the age and deposit conditions
For accounts registered after 28 June 2025, both an account age of more than 31 days and a cumulative monthly deposit of 500,000 TWD are required for the automatic upgrade.
Check when the withdrawal address was added
A newly added address carries a 24-hour locking period before it can be used.
Check whether the withdrawal went to manual approval
High-risk withdrawals are approved by hand, and the exchange states this may take several business days.
What MAX Exchange may ask you for
Less than most venues in this set, because the gates here are conditions rather than paperwork.
The verification the account level requires
Necessary but not sufficient: the fiat gate is the level, and the level has its own conditions.
Time on the account
More than 31 days for the automatic upgrade to the second individual level.
A cumulative deposit history
For accounts registered after 28 June 2025, reaching 500,000 TWD in cumulative monthly deposits is the second condition.
Nothing, for a locked address or a manual review
Both are timed or queued rather than document-driven.
Two waiting periods are published and one of them is deliberately vague: 24 hours for a newly added withdrawal address, and several business days for a high-risk withdrawal, stated as depending on case volume at the time. This page keeps both as published.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for Max Maicoin.
#Q1 of 8
When was your account blocked?
What we actually do
Separate the level from the restriction
A fiat gate and a compliance hold look identical from the withdrawal screen and have nothing in common.
From: compliance@max exchange.com
Your account flagged for suspicious activity. Please complete KYC verification.
Check the account against the two conditions
Age and cumulative deposits decide the automatic upgrade for newer accounts.
Time the address addition
A 24-hour lock on a new address is trivial to plan around and painful to discover mid-withdrawal.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Prepare for a manual review that is queued
Several business days, depending on case volume, is what the exchange itself says.
Say when the answer is simply time
An age condition cannot be shortened by anyone, and pretending otherwise is what this site exists against.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why can't I withdraw Taiwanese dollars from MAX Exchange?
today 14:23
Only accounts at the second level can make Taiwanese dollar deposits and withdrawals. Verification on its own does not confer that level.
unblock.exchange · today 14:23
How does an account reach the second level on MAX Exchange?
today 14:30
Accounts registered before 28 June 2025 were automatically upgraded to the second individual funding level after 31 days. Accounts registered after that date must meet both conditions: the account open for more than 31 days, and cumulative monthly deposits reaching 500,000 TWD.
unblock.exchange · today 14:30
Why can't I withdraw to an address I just added?
today 14:37
MAX Exchange applies a 24-hour locking period to any newly added withdrawal address before it can be used for a withdrawal or an internal transfer, to prevent rapid withdrawals if the account is compromised.
unblock.exchange · today 14:37
How long does a manual withdrawal approval take on MAX Exchange?
today 14:44
The exchange states that withdrawals identified as high risk require manual approval, which may take several business days depending on the case volume at the time. No fixed figure is published.
unblock.exchange · today 14:44
Where is MAX Exchange support published?
today 14:51
On its operator's own domain rather than the trading site, which is why the support articles and the exchange itself sit at different addresses.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your Max Maicoin account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.