Your Poloniex account
is blocked?
Poloniex says some limitations run one to thirty days and then lift by themselves — and that a freeze ordered by a judicial authority does not lift that way at all. Telling those two apart is the whole of the first step here.
We are not employees of Poloniex. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Seychelles
Year established
2014
Select what matches your situation
Some features are available and others are not.
Account limited
Some features on this account are currently unavailable.
What it means
Poloniex states that where account or trading activity triggers its risk control rules it may limit part or all of the account's features. A partial limitation is the normal shape of this.
What Poloniex requires
Either the documentation Poloniex requests and the verification process completed, or contact with its support.
Your first step
Check whether the limitation has a stated end date before doing anything else. Some are time-boxed and some are not.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why Poloniex limits an account
Poloniex describes a risk-control system and a legal process, and they behave completely differently.
Account or trading activity triggered risk control
Poloniex states that where account or trading activity triggers its risk control rules, the platform may limit part or all of an account's features.
A time-boxed withdrawal limit
Where the risk control system is triggered, Poloniex states it imposes a withdrawal limit for a specific period, which is automatically lifted once that period has passed.
Verification that has not been completed
Poloniex's published route out of a limitation is to submit the requested documentation and complete the verification process — verification is the mechanism, not just an onboarding step.
A freezing request from a judicial authority
Poloniex states that on receiving a freeze request from a judicial authority it restricts certain or all account features and freezes assets accordingly.
A payment instrument that was frozen elsewhere
Poloniex publishes a separate article on a frozen bank card, which is a problem that starts at the bank and shows up on the exchange.
The published duration is a range rather than a number: Poloniex states some limitations are imposed for one to thirty days, after which they are automatically lifted. Anyone quoting a single figure inside that range is not quoting Poloniex.
5 things that will make the situation worse
Do not assume every Poloniex limitation is negotiable
Some are imposed for a fixed period and lift on their own; opening a case against a timer changes nothing about when it ends.
Do not treat a judicial freeze as an exchange decision
Poloniex states it restricts the account and freezes assets according to the requirements of the order it received. The decision sits with the authority that issued it.
Do not stop halfway through verification
Poloniex names completing the verification process, not merely submitting a document, as the route out of a limitation.
Do not take a P2P dispute to general support
There is a dedicated appeal on the order details page, handled by a resolution specialist under the transaction rules.
Do not pay anyone claiming to unfreeze the account
Every route Poloniex publishes is either a timer, its own verification flow, its own support, or the judicial authority's own process.
Some limitations will be imposed for 1 to 30 days, after which they will be automatically lifted.
— Poloniex Support, Why Is My Account Limited and How to Deal with It
What to check first on Poloniex
Work out whether the limitation is timed
Poloniex states some are imposed for one to thirty days and lift automatically; a judicial freeze does not behave that way.
Check the verification level against what you are doing
Poloniex publishes the differences between its first and second verification levels as a separate article.
Submit what was requested, and finish the process
Poloniex's own wording is to submit the requested documentation and complete the verification process — completion is the step that matters.
Use the P2P appeal for a P2P dispute
The appeal button on the order details page routes it to a resolution specialist who decides on both parties' evidence.
What Poloniex may ask you for
Poloniex publishes verification guidance rather than a fixed document list, and its own tips article is the place its requirements are set out.
The documentation named in the request
Poloniex's published route out of a limitation is to submit the requested documentation and complete verification.
A completed verification level
Poloniex publishes what its first and second verification levels each unlock, which decides what an account can do once a limitation lifts.
Evidence for a P2P appeal
An appeal specialist decides on the evidence provided by both parties in accordance with the transaction rules.
Whatever the judicial authority's process requires
For a freeze ordered by an authority, Poloniex's published route is to contact its support and collaborate with that authority during its investigation.
Poloniex publishes one duration and no others: some limitations run one to thirty days and lift automatically. It states no review time for a documentation submission and none for a judicial freeze, and this page does not supply either.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for Poloniex.
#Q1 of 8
When was your account blocked?
What we actually do
Classify the limitation before responding to it
Risk control, verification and a judicial order produce the same screen and need three different responses.
From: compliance@poloniex.com
Your account flagged for suspicious activity. Please complete KYC verification.
Place it on the one-to-thirty-day span
Poloniex's published range is wide enough that knowing the start date changes what advice is worth giving.
Complete the verification, not just the upload
Poloniex names completion as the step, and a half-finished level leaves the limitation in place.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Assemble evidence for a P2P appeal
The specialist decides on what both sides provide, which makes the quality of your submission the whole case.
Be clear when the decision is not the exchange's
Where an authority ordered the freeze, we will say so rather than sell a process aimed at the wrong party.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why is my Poloniex account limited?
today 14:23
Poloniex states that where account or trading activity triggers its risk control rules, it may limit part or all of the account's features. The published route out is to submit the requested documentation and complete verification, or to contact its customer support.
unblock.exchange · today 14:23
How long does a Poloniex limitation last?
today 14:30
Poloniex states that some limitations are imposed for one to thirty days, after which they are automatically lifted. Where the risk control system imposes a withdrawal limit, it applies for a specific period and lifts automatically once that period has passed.
unblock.exchange · today 14:30
What happens if a judicial authority freezes my Poloniex assets?
today 14:37
Poloniex states that on receiving a freeze request from a judicial authority it restricts certain or all account features and freezes assets according to the requirements of that request. Its published route is to contact customer support and to collaborate with the judicial authority during its investigation.
unblock.exchange · today 14:37
How do I appeal a Poloniex P2P transaction?
today 14:44
By clicking Appeal on the order details page. Poloniex states an appeal resolution specialist then handles the case and makes a decision based on the evidence provided by both parties, in accordance with the transaction rules.
unblock.exchange · today 14:44
Does completing verification lift a Poloniex limitation?
today 14:51
It is the route Poloniex publishes: submit the requested documentation and complete the verification process, or contact customer support for assistance. It does not publish a review time for that submission.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your Poloniex account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.