Your NBX account
is blocked?
NBX publishes the objective criteria on which it refuses, restricts or terminates access — not a general discretion, an actual list. That means you can check your own case against it before you write anything.
We are not employees of NBX. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Norway
Year established
2018
Select what matches your situation
The account exists and nothing executes.
Verification incomplete
Transactions cannot be executed until verification is complete.
What it means
NBX states it may restrict or refuse to establish a relationship or to execute transactions until verification is completed.
What NBX requires
The verification, completed rather than partially answered.
Your first step
Treat an incomplete onboarding as the first criterion on the published list. It is the most common and the most fixable.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
The criteria NBX publishes
These are stated as objective criteria in its terms rather than as examples, which is why they can be worked through one by one.
Onboarding or identity verification cannot be completed
The first criterion, and the one that covers most cases. NBX states it may restrict or refuse to establish a relationship or execute transactions until verification is completed.
Required information is missing, inconsistent or unreliable
NBX names all three conditions separately. Inconsistent information is treated as its own problem, not merely as incomplete information.
Beneficial ownership or control cannot be established
Where NBX cannot satisfactorily establish who owns or controls the account, that alone meets a published criterion.
Ongoing monitoring cannot be fulfilled
NBX states that where ongoing monitoring cannot be fulfilled it may discontinue the relationship, as required by law — a duty rather than a preference.
A withdrawal condition that is not about the account
NBX states withdrawals are permitted subject to its platform terms, blockchain and network conditions, travel-rule requirements, and fraud and anti-money-laundering checks.
NBX also states that as part of its know-your-customer processes it will request information from a customer throughout the business relationship — not only at onboarding. A request years into an account is the published norm here rather than a signal.
5 things that will make the situation worse
Do not leave onboarding half-finished
NBX states it may restrict or refuse to execute transactions until verification is completed, and incomplete onboarding is the first published criterion.
Do not send documents that disagree with each other
Inconsistent and unreliable information are named as grounds in their own right, separately from missing information.
Do not avoid the ownership question
Where beneficial ownership or control cannot be satisfactorily established, that alone meets a published criterion for refusal, restriction or termination.
Do not treat a routine information request as an accusation
NBX states it will request information throughout the business relationship as part of its KYC processes.
Do not pay anyone to clear a travel-rule or AML check
Both are named as conditions on a withdrawal in NBX's own terms, and neither has a third-party route around it.
NBX may refuse, restrict or terminate access where one or more of the following objective criteria are met: onboarding or identity verification cannot be completed, required AML/KYC information is missing, inconsistent or unreliable, beneficial ownership or control cannot be satisfactorily established.
— Norwegian Block Exchange AS, Terms of Service
What to check first on NBX
Work through the published criteria
Onboarding incomplete, information missing or inconsistent, ownership unestablished, monitoring unfulfillable. Four checks, in order.
Reconcile the information NBX already holds
Inconsistent and unreliable information are named separately from missing information.
Answer the ownership question properly
Beneficial ownership and control, and politically exposed person status, are explicit obligations in the terms.
Check which withdrawal condition applies
Platform terms, network conditions, travel-rule requirements and fraud or AML checks are four different causes with one appearance.
What NBX may ask you for
The terms describe obligations rather than a document list, and the obligations are unusually specific about what the information is for.
Accurate and complete identity information
The customer agrees to provide what NBX requests to verify their identity.
Beneficial ownership information
Named as its own purpose in the terms, alongside identity verification.
Politically exposed person status
Determining it is one of the stated purposes of the information NBX collects.
The purpose and intended nature of the relationship
NBX states the customer agrees to provide information for it to understand this — a question about intent rather than identity.
Whatever ongoing monitoring requires
NBX states it will request information throughout the business relationship, not only at the start.
NBX publishes criteria rather than timeframes. There is no stated review period for a restricted account, and this page does not manufacture one — the useful thing here is the list, not a clock.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for NBX.
#Q1 of 8
When was your account blocked?
What we actually do
Test the case against the published criteria
It is a short list, and knowing which item you are under changes the entire response.
From: compliance@nbx.com
Your account flagged for suspicious activity. Please complete KYC verification.
Reconcile the record
Inconsistency between truthful documents is its own ground here, and it usually takes reconstruction to spot.
Prepare the ownership and purpose answers
Both are explicit obligations, and both are answered in writing rather than with a document.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Keep the ongoing requests answered
Monitoring that cannot be fulfilled is a published ground for discontinuing the relationship.
Say when a criterion is met
Where the published list plainly covers the situation, we would rather tell you than argue against a term the platform wrote down.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
On what grounds can NBX restrict my account?
today 14:23
NBX publishes objective criteria: onboarding or identity verification cannot be completed; required AML or KYC information is missing, inconsistent or unreliable; and beneficial ownership or control cannot be satisfactorily established. It also states that where ongoing monitoring cannot be fulfilled it may discontinue the relationship, as required by law.
unblock.exchange · today 14:23
Can NBX ask for information after I have been a customer for years?
today 14:30
Yes. NBX states that as part of its KYC processes it will request information from the customer throughout the business relationship.
unblock.exchange · today 14:30
What is NBX collecting information for?
today 14:37
Its terms name four purposes: verifying identity, identifying beneficial owners, determining politically exposed person status, and understanding the purpose and intended nature of the relationship.
unblock.exchange · today 14:37
What conditions apply to an NBX withdrawal?
today 14:44
NBX states withdrawals are permitted subject to its platform terms, blockchain and network conditions, travel-rule requirements, and fraud and anti-money-laundering checks.
unblock.exchange · today 14:44
How long does NBX take to review a restricted account?
today 14:51
NBX publishes criteria rather than timeframes, and states no review period. Any specific figure quoted for this did not come from NBX.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your NBX account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
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