Your INX One account
is blocked?
INX One runs under US securities and money-transmission rules, and two of its published constraints look exactly like a freeze from the outside: fiat only leaves to an account in your own name, and re-enabling the withdrawal whitelist holds crypto for five days.
We are not employees of INX One. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Canada
Year established
2020
Select what matches your situation
The bank details are correct.
Withdrawal rejected
The destination account must be in your name.
What it means
INX states that to comply with anti-money-laundering regulations, fiat withdrawals must be to an account in the name of the INX ONE account holder.
What INX One requires
A destination account in your own name — not a relative's, not a company's.
Your first step
Check whose name is on the receiving account before anything else. This single rule explains most rejected fiat withdrawals here.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
What holds a withdrawal on INX One
These are regulatory and structural constraints published in its own agreements, not decisions about an account holder.
The destination is not in your name
To comply with anti-money-laundering regulations, INX states that fiat withdrawals must be to an account in the name of the INX ONE account holder. A joint account, a company account or a family member's account does not qualify.
The withdrawal whitelist was re-enabled
Re-enabling the whitelist requires entering the wallet addresses again and carries a five-day hold on all crypto withdrawals — the longest self-inflicted hold in this set.
Deposit restrictions on the same business day
INX states all withdrawals are subject to deposit restrictions, so a user may not be able to withdraw funds on the same business day as the request.
A volume threshold that requires more information
INX may require additional information to be provided or verified, or a waiting period after a transaction completes, before permitting transactions beyond certain volume limits.
An investigation into a suspicious pattern
INX reserves the right to investigate suspicious patterns or non-compliance with KYC and AML regulations, and to immediately freeze wallets from transferring or receiving its token where it determines in good faith that they violate the terms.
The regulatory frame is published rather than implied: INX Digital, Inc. is a Delaware corporation registered with the Financial Crimes Enforcement Network and with certain states as a money transmitter, and INX Securities, LLC is a broker-dealer and alternative trading system registered with the SEC and a member of FINRA and SIPC.
5 things that will make the situation worse
Do not send fiat to an account in another name
INX states fiat withdrawals must be to an account in the name of the INX ONE account holder, to comply with anti-money-laundering regulations.
Do not toggle the withdrawal whitelist
Re-enabling it means re-entering every address and a five-day hold on all crypto withdrawals.
Do not expect a same-business-day withdrawal
All withdrawals are subject to deposit restrictions, and INX states a user may not be able to withdraw on the same business day as the request.
Do not push past a volume limit without answering the questions
INX may require additional information to be provided or verified before permitting transactions beyond certain volume limits.
Do not pay a third party to release a frozen wallet
Where INX freezes a wallet it does so on a good-faith determination of a terms violation, through its own investigation, and nothing outside that reaches it.
To comply with AML regulations, FIAT withdrawals must be to an account in the name of the INX ONE account holder.
— INX, funds availability disclosure
What to check first on INX One
Check the name on the destination account
Fiat withdrawals must go to an account in the INX ONE account holder's name.
Check whether the whitelist was recently re-enabled
That action carries a five-day hold on all crypto withdrawals.
Check the business-day timing
Withdrawals are subject to deposit restrictions, and same-business-day withdrawal may not be possible.
Check whether a volume threshold was crossed
Beyond certain volume limits INX may require additional information or a waiting period after a transaction.
What INX One may ask you for
As a US-regulated operation, its requirements include one that most venues in this set never ask for.
A Social Security Number or Taxpayer Identification Number
INX states all customers who wish to use its services are required to provide information including an SSN or TIN for US persons.
Additional information at a volume threshold
INX may require it to be provided or verified before permitting transactions beyond certain volume limits.
A destination bank account in your own name
Required for fiat withdrawals under anti-money-laundering regulations.
Re-entered wallet addresses, after a whitelist change
Re-enabling the whitelist requires entering the addresses again, and carries the five-day hold.
Two waiting periods are published — five days after re-enabling the whitelist, and a possible wait until the next business day for a withdrawal — and no review timeframe for an investigation. This page states the first two and leaves the third alone.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for INX One.
#Q1 of 8
When was your account blocked?
What we actually do
Separate a rule from a decision
Four of the five causes here are published constraints. Only one is an investigation.
From: compliance@inx one.com
Your account flagged for suspicious activity. Please complete KYC verification.
Line the dates up against the business-day rule
Deposit restrictions and settlement timing explain more stuck withdrawals here than compliance does.
Get the destination account right
A name mismatch on a fiat withdrawal is unfixable at the exchange and trivially fixable at the bank.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Answer a volume-threshold request properly
INX offers two paths — provide the information, or wait — and choosing knowingly is better than discovering.
Say when the answer is five days
A self-inflicted whitelist hold is not a case, and we would rather point at the clock.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why was my INX One fiat withdrawal rejected?
today 14:23
Most often the destination. INX states that to comply with anti-money-laundering regulations, fiat withdrawals must be to an account in the name of the INX ONE account holder.
unblock.exchange · today 14:23
Why are my INX One crypto withdrawals held for five days?
today 14:30
Re-enabling the withdrawal whitelist requires entering the wallet addresses again and carries a five-day hold on all crypto withdrawals.
unblock.exchange · today 14:30
Can I withdraw from INX One on the same day I request it?
today 14:37
Not necessarily. INX states all withdrawals are subject to deposit restrictions, such that a user may not be able to withdraw funds on the same business day as the withdrawal request.
unblock.exchange · today 14:37
Who regulates INX One?
today 14:44
INX Digital, Inc. is a Delaware corporation headquartered in Gaithersburg, Maryland, registered with the Financial Crimes Enforcement Network and with certain states as a money transmitter. INX Securities, LLC is a broker-dealer and alternative trading system registered with the SEC and a member of FINRA and SIPC.
unblock.exchange · today 14:44
Why does INX One need my Social Security Number?
today 14:51
As a regulated financial services company operating in the United States, INX is required to identify users to comply with know-your-customer and anti-money-laundering laws, and states that customers must provide information including an SSN or TIN for US persons.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your INX One account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.