Your LBank account
is blocked?
LBank publishes an unlock procedure with an exact recipe — a video of you holding your ID and a paper showing the date, the time and your account number — and a review measured in hours. Getting the recording right is most of the case.
We are not employees of LBank. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
British Virgin Islands
Year established
2015
Select what matches your situation
Or the other way round.
Account restricted
Withdrawals are unavailable on this account.
What it means
LBank separates the two: a withdrawal restriction and a trading restriction are distinct states in its own handling guide.
What LBank requires
The verification the guide names for your restriction type.
Your first step
Say which of the two you have in the ticket. The guide routes them differently and the first message decides which path the case takes.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why LBank restricts an account
LBank names five causes, and separates the restriction into two kinds: one that stops withdrawals and one that stops trading.
Verification information that is incomplete or inconsistent
LBank states that where verification information is incomplete, incorrect or inconsistent, the account may be restricted. This is the most common of the five and the easiest to fix.
An unverified source of funds
LBank may request documentation about where deposits originate in order to meet its regulatory obligations.
A payment dispute
Accounts involved in payment conflicts face temporary restrictions pending resolution — the trigger comes from the payment side rather than from trading.
An order from a judicial authority
LBank states it will comply with requests from judicial authorities in relevant countries or regions.
Suspicious trading patterns
Abnormal transaction monitoring may trigger account limitations, separately from anything to do with identity.
LBank also states that without verification, deposits, trading and withdrawals are unavailable in the regions and accounts where KYC is required, and that providing false or incomplete submissions may itself result in verification failure or account restrictions.
5 things that will make the situation worse
Do not submit a photograph where a video was asked for
LBank's procedure specifies a recording with a named composition, and a still image does not start the review.
Do not omit the account identifier from the paper
The note must show the current date and time and your LBank account number. It is what ties the recording to the account.
Do not record the complex verification out of order
The second part has a sequence — device clock, logged-in session, logout, login — and it is checked as a sequence.
Do not resubmit inaccurate profile information
Incomplete, incorrect or inconsistent verification information is the first cause LBank lists, and repeating it reproduces the restriction.
Do not pay anyone to shorten a two-hour review
LBank publishes the review time and the route. Both are free and both run inside its own ticket system.
After submitting a ticket with the required verification video and identity proof, the LBank team typically completes the review within 2 hours, with review results and next steps notified via the ticket.
— LBank, restricted account handling guide
What to check first on LBank
Identify which restriction you have
LBank's handling guide separates a withdrawal restriction from a trading restriction.
Try the Security Centre first
For an identity-related lock, LBank's own remedy is to complete verification there rather than open a ticket.
Prepare the recording to the published composition
ID in hand, paper showing the current date and time and your LBank account identifier, and clear photographs of both sides of the document.
Submit through the ticket category the guide names
LBank states the risk control team handles these and that results arrive by in-app message, email and the support ticket list.
What LBank may ask you for
This is the most prescriptive list in the wave, which is good news: everything on it can be prepared before the first submission.
A verification video holding your ID
Together with a paper showing the current date and time and your LBank account identifier.
Clear photographs of both sides of the identity document
Submitted alongside the recording and the document details.
Account login proof, for the complex version
A recording showing the current date and time on the device screen, the app or website logged in, a logout action and a login action.
Documentation of where deposits originated
LBank states it may request this to meet its regulatory obligations.
Accurate profile information
Incomplete, incorrect or inconsistent verification information is the first cause LBank names.
LBank publishes a review time, which is rare and worth holding onto: after a ticket is submitted with the verification video and identity proof, its team typically completes the review within two hours, with results and next steps notified through the ticket.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for LBank.
#Q1 of 8
When was your account blocked?
What we actually do
Establish which of the five causes applies
Identity, source of funds, a payment dispute, a judicial order and a trading pattern need five different answers.
From: compliance@lbank.com
Your account flagged for suspicious activity. Please complete KYC verification.
Trace the deposit that preceded it
Where the source of funds is the trigger, the records usually sit on the sending platform rather than on LBank.
Get the recording right the first time
ID, face, paper with date, time and account number, both sides of the document. Four elements, one take.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Reconcile the profile with the documents
Inconsistent information is the named cause, and correcting it is usually what lifts the restriction.
Say when a judicial order is behind it
LBank complies with requests from judicial authorities, and that is not a case a verification video answers.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why is my LBank account restricted?
today 14:23
LBank names five causes: verification information that is incomplete, incorrect or inconsistent; an unverified source of funds; a payment dispute pending resolution; a request from a judicial authority in a relevant country or region; and suspicious trading patterns detected by abnormal transaction monitoring.
unblock.exchange · today 14:23
What does LBank's verification video have to show?
today 14:30
You holding your identity document together with a paper displaying the current date and time and your LBank account identifier, submitted alongside the document details and clear photographs of both sides of the document.
unblock.exchange · today 14:30
What is LBank's complex verification?
today 14:37
The identity recording plus a second part: account login proof showing the current date and time on the device screen, the LBank app or website logged in, a logout action and a login action.
unblock.exchange · today 14:37
How long does LBank take to review an unlock request?
today 14:44
LBank states its team typically completes the review within two hours after a ticket is submitted with the required verification video and identity proof, and that results and next steps are notified through the ticket, in-app messages and email.
unblock.exchange · today 14:44
Can I unlock an LBank account without a ticket?
today 14:51
For an identity-related lock, yes. LBank's published remedy is to log in, open the Security Centre and complete the relevant identity verification, ensuring the submitted information is accurate.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your LBank account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.