Your Bitso account
is blocked?
Bitso says something almost no exchange says out loud: its 24-hour hold after an account change cannot be sped up or switched off, not even by its own support. That answers the question most people are about to ask, and it makes every offer to accelerate it a lie.
We are not employees of Bitso. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
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Jurisdiction
Gibraltar
Year established
2014
Select what matches your situation
Everything else works normally.
Withdrawals disabled
A recent account change has blocked withdrawals for 24 hours.
What it means
Bitso blocks withdrawals for 24 hours after a password change or any other change to account information, and states the block is mandatory.
What Bitso requires
The 24 hours. Nothing else affects it.
Your first step
Do not open a ticket. Bitso states explicitly that the hold cannot be sped up or turned off, not even by its support team.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why Bitso disables withdrawals
Bitso separates a timed security hold from a verification restriction, and only one of them ends by itself.
A change to the password or other account information
Bitso blocks withdrawals for 24 hours after a password change or a change to any other account information. It states the hold is mandatory and cannot be sped up or turned off, not even by contacting support.
A change to the phone number
Bitso publishes this separately: changing the phone number on the account disables withdrawals for a day.
An identity verification update that was not completed in time
Bitso states that where a requested identity verification update is not completed before the deadline, it restricts the account. This one is not on a timer.
A transaction placed under review
Bitso publishes a separate explanation for a transaction under review, distinct from an account-level restriction.
The limit attached to your verification level
Bitso states that deposit and withdrawal limits follow the identity verification level of the account.
Bitso gives the reason for the timed hold rather than only the rule: it exists so the platform has a window in which to identify suspicious activity in case the change was not made by the account holder. It also states the measure has nothing to do with market conditions.
5 things that will make the situation worse
Do not ask support to lift the 24-hour hold
Bitso states the hold is mandatory and cannot be sped up or turned off, not even by contacting its support team.
Do not believe anyone who offers to accelerate it
The exchange has said in writing that its own staff cannot. Anyone claiming otherwise is not from Bitso.
Do not make a second account change during the window
Each change to the password, the phone number or other account information starts its own 24-hour block.
Do not let a verification deadline pass
Bitso restricts the account where a requested identity verification update is not completed in time, and that restriction does not lift by itself.
Do not confuse a limit with a restriction
Deposit and withdrawal limits follow the verification level, and raising the level is a different action from resolving a hold.
This hold is mandatory and can't be sped up or turned off, not even by contacting our support team.
— Bitso Help Centre, why are my withdrawals disabled
What to check first on Bitso
Check what changed on the account in the last day
A password, a phone number or any other account information starts a 24-hour withdrawal block.
Check for an outstanding verification request
Bitso restricts an account where a requested identity verification update is not completed before its deadline.
Check the level against the limit
Deposit and withdrawal limits follow the identity verification level of the account.
Wait the published window before escalating
Bitso points to its help centre chat or a support request where issues persist after 24 business hours.
What Bitso may ask you for
For the timed holds, nothing at all. The document requests here belong to verification and to transaction review.
An identity verification update
Bitso restricts the account where a requested update is not completed before the stated deadline.
Whatever a transaction review asks for
Bitso documents a transaction under review separately from an account restriction.
The verification needed for a higher limit
Deposit and withdrawal limits follow the account's verification level.
Nothing, during a 24-hour security hold
The hold is time-based and mandatory, and no document shortens it.
Bitso publishes two durations and one escalation point: 24 hours for the security hold, one day for a phone-number change, and 24 business hours as the point at which a persisting issue should go to support. It publishes no review time for a verification update or a transaction review.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for Bitso.
#Q1 of 8
When was your account blocked?
What we actually do
Tell a timer apart from a restriction
Two of Bitso's causes end by themselves within a day; one of them never does.
From: compliance@bitso.com
Your account flagged for suspicious activity. Please complete KYC verification.
Reconstruct the last account change
The hold follows a specific event, and the event usually explains the whole thing.
Complete the verification update properly
This is the one Bitso restriction where what you submit decides the outcome.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Frame a transaction review narrowly
A single movement under review is a smaller question than a restricted account, and answering it as one keeps it that way.
Quote the exchange back
Bitso has written down that nobody can shorten the hold. That sentence is worth more to you than any service.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why are my Bitso withdrawals disabled?
today 14:23
Bitso blocks withdrawals for 24 hours after a password change or a change to any other account information, and separately disables them for a day when the phone number is changed. It states the purpose is to have a window in which to identify suspicious activity in case the change was not made by the account holder.
unblock.exchange · today 14:23
Can Bitso support lift the 24-hour withdrawal hold?
today 14:30
No. Bitso states the hold is mandatory and cannot be sped up or turned off, not even by contacting its support team. Once the 24 hours pass, withdrawals turn back on automatically and nothing else is needed.
unblock.exchange · today 14:30
Why did Bitso restrict my account without any security change?
today 14:37
Bitso states that if a requested identity verification update is not completed before the deadline, it restricts the account. Unlike the security holds, that restriction does not lift on its own.
unblock.exchange · today 14:37
Why is my Bitso withdrawal limit lower than I expected?
today 14:44
Deposit and withdrawal limits follow the identity verification level of the account.
unblock.exchange · today 14:44
When should I contact Bitso support about a stuck withdrawal?
today 14:51
Bitso points to its help centre chat or a support request where an issue persists after 24 business hours. Inside a published hold there is nothing for support to do.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your Bitso account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.