Your FMFW.io account
is blocked?
FMFW.io publishes two fixed security freezes — 72 hours and 48 hours — and states that a verified account can have them lifted on request. Verification here is not paperwork; it is the difference between waiting and asking.
We are not employees of FMFW.io. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Bahamas
Year established
2019
Formerly Bitcoin.com Exchange · renamed September 2021
Select what matches your situation
The recovery completed and the account otherwise works.
Withdrawals on hold
A recent password recovery has placed withdrawals on hold.
What it means
FMFW.io states that once password recovery is initiated and successfully confirmed, withdrawals are kept on hold for the next 72 hours to protect the account from unauthorised access.
What FMFW.io requires
72 hours — or, for a verified account, a request to have the restriction lifted.
Your first step
Check whether the account is KYC-verified before settling in to wait. That single fact decides which of the two answers applies to you.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why FMFW.io holds a withdrawal
Two of these are timed and automatic. The third is a risk decision and behaves nothing like the others.
A password recovery — 72 hours
FMFW.io states that once password recovery is initiated and successfully confirmed, withdrawals on the account are kept on hold for the next 72 hours. It is the longer of its two security freezes.
A change to the withdrawal whitelist — 48 hours
Adding a new address or disabling the whitelist entirely suspends withdrawals for 48 hours, as a safety measure.
The risk scoring system flagged a transaction
FMFW.io states it operates a risk scoring system that spots suspicious activity, and that a flagged transaction is put on hold while the user is asked to pass AML and KYC verification.
Trading volume or frequency triggered a KYC request
To stay compliant with anti-money-laundering and counter-terrorist-financing obligations, FMFW.io states users may be asked to complete the KYC process depending on the volumes traded or the frequency of transactions.
A withdrawal above what an unverified account may move
FMFW.io publishes withdrawal limits and states it may require KYC verification to withdraw funds even where the amount is below those limits.
The two timed freezes have an exception that the risk-based ones do not: FMFW.io states that where the account is KYC-verified, the restriction can be lifted on request to its verification team.
5 things that will make the situation worse
Do not disable the whitelist to bypass the 48 hours
FMFW.io names disabling the whitelist as one of the changes that triggers the 48-hour suspension, so it starts the clock it was meant to avoid.
Do not initiate password recovery again
The 72 hours start once recovery is initiated and successfully confirmed. Repeating it repeats the hold.
Do not split a withdrawal to stay under a limit
FMFW.io states it may require verification even below its published limits, and a burst of smaller transactions is what a risk scoring system is built to notice.
Do not photograph the note separately from the ID
The requirement is a selfie holding the identity document together with the handwritten note. Two images do not satisfy it.
Do not pay anyone to lift a timed freeze
FMFW.io publishes exactly one exception to the 72 and 48 hours — a request from a KYC-verified account to its own verification team — and it costs nothing.
Once password recovery is initiated and successfully confirmed, withdrawals on the account are kept on hold for the next 72 hours.
— FMFW.io Help Centre, withdrawals kept on hold
What to check first on FMFW.io
Identify which freeze you are on
72 hours points at a password recovery; 48 hours points at a whitelist change. The durations tell you the cause.
Check whether the account is KYC-verified
FMFW.io states a verified account can have these restrictions lifted on request. An unverified one waits.
Distinguish a transaction hold from an account freeze
A risk-scored transaction is held individually, with an AML and KYC verification attached to it.
Prepare the verification package properly
Photo ID, a selfie holding it, and a handwritten note with the current date and the registered email address.
What FMFW.io may ask you for
FMFW.io's verification is specific about the composition of the photograph, which is where most resubmissions come from.
A valid photo identity document
Submitted through the KYC tab in the account settings.
A selfie holding that document
FMFW.io names this for its Individual Pro verification level.
A handwritten note in the same photograph
Showing the current date and the email address registered on the account — both, in the same shot as the ID.
AML and KYC verification for a flagged transaction
FMFW.io states a transaction flagged by its risk scoring system is put on hold and the user is asked to pass this verification.
FMFW.io publishes two durations and no review time. The 72 hours and the 48 hours are fixed; how long a verification review takes is not stated, and this page does not estimate it.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for FMFW.io.
#Q1 of 8
When was your account blocked?
What we actually do
Read the duration as a diagnosis
72 hours and 48 hours point at two different causes, and neither is a review of the account.
From: compliance@fmfw.io.com
Your account flagged for suspicious activity. Please complete KYC verification.
Check the verification status first
It decides whether a fixed wait is actually fixed, and it is the one thing on this venue worth doing in advance.
Compose the verification photograph correctly
ID, selfie, handwritten note with the current date and registered address, all in one frame.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Answer a risk-scored hold as a verification
FMFW.io describes the hold and the AML and KYC request as a single process, so the reply is documents rather than argument.
Say when the hold is simply a timer
If the account is unverified and a published freeze is running, waiting is the honest answer.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why are my FMFW.io withdrawals frozen?
today 14:23
FMFW.io freezes withdrawals for security reasons when certain settings change: a password recovery places withdrawals on hold for 72 hours, and modifying the withdrawal whitelist — adding a new address or disabling the whitelist — suspends them for 48 hours.
unblock.exchange · today 14:23
Can the FMFW.io withdrawal hold be lifted early?
today 14:30
FMFW.io states that where the account is KYC-verified the restriction can be lifted, on request to its verification team from the email address registered with it.
unblock.exchange · today 14:30
Why is one FMFW.io transaction on hold and the rest fine?
today 14:37
FMFW.io operates a risk scoring system that spots suspicious activity. It states that where a transaction is flagged it is put on hold and the user is asked to pass AML and KYC verification.
unblock.exchange · today 14:37
What does FMFW.io ask for during verification?
today 14:44
For its Individual Pro level, a valid photo ID together with a selfie holding that ID and a handwritten note showing the current date and the email address used to register the account. Verification is submitted through the KYC tab in the account settings.
unblock.exchange · today 14:44
Is FMFW.io the same exchange as Bitcoin.com Exchange?
today 14:51
Yes. The venue was renamed to FMFW.io in September 2021. The old address for this page, which carried the Bitcoin.com name, now redirects here in a single hop.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your FMFW.io account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.