Your BitMart account
is blocked?
BitMart's own agreement says it can restrict an account for any reason at its sole discretion, with no obligation to explain. What it does enumerate is the list of checks a withdrawal under review goes through — and that list is where a case is actually made.
We are not employees of BitMart. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Cayman Islands
Year established
2017
Select what matches your situation
Nothing on the screen explains it and support will not either.
Account restricted
Access to some services has been suspended.
What it means
BitMart's agreement states it is under no obligation to disclose the details of a decision to suspend, restrict or terminate an account.
What BitMart requires
A case built on your own records rather than on an explanation you will not receive.
Your first step
Stop asking why and start documenting what. On this venue the reason is not the lever; the evidence is.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
What BitMart reserves, and what it enumerates
One of these is a discretion with no list behind it. The others are the specific checks BitMart publishes.
Discretion, with no obligation to explain
BitMart states it may suspend, restrict or terminate access to any or all of its services and deactivate or cancel an account, with immediate effect, for any reason at its sole discretion, and that it is under no obligation to disclose the details of that decision.
A withdrawal placed under further review
BitMart states certain withdrawal requests may be subject to further review in accordance with applicable laws and regulations, account security and risk-control requirements.
Suspected financial crime
BitMart reserves the right to cancel, refuse to process, correct, claw back or reverse a digital asset transaction or transfer at its sole discretion where it suspects money laundering, fraud or other financial crimes.
A verification level below what the feature needs
Full access — spot trading, futures, earn and staking, and higher deposit and withdrawal limits — requires completing the second level of verification.
A tax documentation request
BitMart states it may ask for tax documentation or certification of taxpayer status as required by law, and that failing to comply within the identified timeframe may result in withholding or remission of taxes to a tax authority.
One route is explicitly preserved: BitMart states that accounts frozen due to disputes or sanctions-related matters continue to have access to the applicable appeals process. That is a narrower promise than a general right of appeal, and it is the one that is written down.
5 things that will make the situation worse
Do not build a case around getting an explanation
BitMart states it is under no obligation to disclose the details of a decision to suspend, restrict or terminate an account.
Do not respond to a document request outside the three named channels
BitMart contacts users through in-platform messages, the registered email address or the ticketing system. Anything else is not from BitMart.
Do not retry a withdrawal to the same address during a review
The address itself and its blockchain transaction risk are on BitMart's published list of what the review examines.
Do not ignore a tax documentation request
BitMart states non-compliance within the identified timeframe may result in withholding or remission of taxes to a tax authority.
Do not pay anyone claiming they can lift a BitMart freeze
The only appeal BitMart writes down runs through its own process, and the agreement makes clear the decision sits entirely with BitMart.
BitMart may suspend, restrict, or terminate your access to any or all of the BitMart Services, and/or deactivate or cancel your BitMart Account(s), with immediate effect for any reason at its sole discretion and is under no obligation to disclose the details of its decision to take such action with you.
— BitMart User Agreement
What to check first on BitMart
Check the verification level
Level two is what BitMart names as the requirement for full access and higher limits.
Check which channel the request came through
BitMart names in-platform messages, the registered email address and the ticketing system — three channels, and no others.
Work through the published review checklist
Identity and KYC, login devices and IP addresses, withdrawal address and chain risk, source of funds and trading history, Travel Rule, sanctions screening.
Use the appeals process where it exists
BitMart states accounts frozen due to disputes or sanctions-related matters continue to have access to the applicable appeals process.
What BitMart may ask you for
BitMart does not publish a document list, but it publishes the checks — and the checks imply the documents.
Identity and KYC information, re-verified
The first item on BitMart's own list of what a withdrawal review may include.
Evidence about the withdrawal address
BitMart names review of withdrawal addresses and blockchain transaction risks as part of the same review.
Source of funds and trading history
Also named. This is the item that usually has to be assembled rather than found.
Whatever Travel Rule compliance requires
BitMart lists Travel Rule compliance and sanctions screening alongside its other checks.
Tax documentation, where it is requested
BitMart states failing to comply within the identified timeframe may result in withholding or remission of taxes to a tax authority.
BitMart publishes no review timeframe for a restricted account or a withdrawal under further review, and no general appeals procedure — only the preserved appeals access for disputes and sanctions-related freezes. This page says so rather than estimating.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for BitMart.
#Q1 of 8
When was your account blocked?
What we actually do
Work the published checklist, not the reason
BitMart names the checks a review runs. That list is the only structure available on this venue.
From: compliance@bitmart.com
Your account flagged for suspicious activity. Please complete KYC verification.
Assemble the source of funds and trading history
Both are named in the review, and both take longer to reconstruct than anything else on the list.
Verify the channel before answering
Three official channels are published. A request arriving elsewhere is the scam this page exists next to.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Prepare the appeal where one exists
Disputes and sanctions-related freezes keep access to an appeals process. That is the door worth using properly.
Be honest about the discretion
Where an agreement reserves the right to decide for any reason without explaining, we say so rather than selling a procedure around it.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why did BitMart restrict my account without an explanation?
today 14:23
Its user agreement states BitMart may suspend, restrict or terminate access to any or all of its services, and deactivate or cancel an account, with immediate effect for any reason at its sole discretion, and that it is under no obligation to disclose the details of its decision.
unblock.exchange · today 14:23
What does BitMart check when a withdrawal is under review?
today 14:30
BitMart publishes the list: verification of account identity and KYC information, verification of login devices and IP addresses, review of withdrawal addresses and blockchain transaction risks, review of source of funds and trading history, Travel Rule compliance, sanctions screening and other regulatory checks.
unblock.exchange · today 14:30
Can I appeal a BitMart account freeze?
today 14:37
BitMart states that accounts frozen due to disputes or sanctions-related matters continue to have access to the applicable appeals process. It does not publish a general appeals procedure for other restrictions.
unblock.exchange · today 14:37
How does BitMart contact me if it needs documents?
today 14:44
Through official in-platform messages, the registered email address, or the ticketing system. Those are the three channels it names.
unblock.exchange · today 14:44
What does BitMart level two verification unlock?
today 14:51
BitMart states that full access — including spot trading, futures, earn and staking features, and higher deposit and withdrawal limits — requires completing the second verification level.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your BitMart account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.