Your GMO Coin Japan account
is blocked?
GMO Coin suspends accounts over something most exchanges never mention: somebody other than the account holder trading them. A spouse placing the orders or a relative's money funding the account is enough, and it is the most common way a Japanese account gets restricted.
We are not employees of GMO Coin Japan. Independent consulting.
Your account has been temporarily restricted due to unusual activity. Withdrawal and trading functions are currently unavailable.
Triggered: Terms of Use violation
Case ID: #BNX-2847-QRST
Last updated: 2 minutes ago
cases reviewed
average first response time
supported exchanges
24h Volume
—
Jurisdiction
Japan
Year established
2017
Select what matches your situation
The Japanese notice reads ご利用を制限させていただいております.
ご利用を制限させていただいております
Withdrawals are unavailable while this restriction is in place.
What it means
GMO Coin states this message indicates that trading restrictions are in place on the account.
What GMO Coin Japan requires
Reading the notice the restriction was announced in.
Your first step
Check 会員ホーム and then お知らせ. GMO Coin points there specifically — the reason is published inside the account rather than sent separately.
Can't find your case? Click 'Analyze my case' — we'll review the wording together.
Why GMO Coin restricts an account
GMO Coin publishes the prohibited arrangements explicitly, because the rule follows from Japanese law rather than from its own preference.
Somebody else is trading the account
GMO Coin states that where it suspects a person other than the account holder — including a family member — is conducting transactions, it may suspend or restrict trading.
A borrowed-name or shared account
GMO Coin names three prohibited arrangements: opening and trading an account in another person's name, delegating trading entirely to family, friends or acquaintances, and several people trading through a single account.
A deposit from an account in a different name
Where funds arrive from a bank account whose name does not match the GMO Coin account holder's, trading may be suspended.
Repeated errors in the withdrawal procedure
GMO Coin states that where withdrawal procedures produce repeated errors it may contact the customer for confirmation and may impose restrictions on the use of the account.
A long-dormant account that has not re-consented
GMO Coin has applied crypto-asset send restrictions to accounts unused for a long period where the customer has not re-consented to its terms, and states the restriction is lifted on resubmission of identity verification documents.
GMO Coin gives the reason for the account-holder rule rather than just the rule: false-name and borrowed-name trading carries the risk of unauthorised access, tax evasion and money laundering, which is why it is prohibited by law and regulation rather than by policy.
5 things that will make the situation worse
Do not let anyone else place your trades
GMO Coin prohibits delegating trading entirely to family, friends or acquaintances, including where a representative makes the investment decisions.
Do not fund the account from a relative's bank account
A deposit from an account whose name differs from the holder's is a named cause of suspended trading.
Do not share one account between several people
Multiple people trading through a single account is one of the three arrangements GMO Coin names as prohibited.
Do not keep retrying a failing withdrawal
Repeated errors in the withdrawal procedure are what GMO Coin names as leading to restrictions on the use of the account.
Do not pay anyone to lift a restriction
Every route GMO Coin publishes runs through its own notices, its own identity verification and its own contact with the customer.
Where GMO Coin suspects that a person other than the account holder, including a family member, is conducting transactions, it may suspend or restrict trading.
— GMO Coin, prohibition of trading by anyone other than the account holder
What to check first on GMO Coin
Read the notice inside the account
GMO Coin publishes the restriction under 会員ホーム and お知らせ, which is where the reason will be.
Check who has actually been using the account
Trading by anyone other than the holder — including a family member — is the rule GMO Coin enforces most explicitly.
Check the name on the funding bank account
A deposit from an account in a different name is a named cause of suspended trading.
Check whether the account went dormant
Long-unused accounts that have not re-consented to the terms have had send restrictions applied, lifted by resubmitting identity documents.
What GMO Coin may ask you for
GMO Coin's requirements are about establishing that the account is used by the person it belongs to.
Identity verification documents, resubmitted
GMO Coin names this as the way a send restriction on a long-unused account is lifted.
Confirmation of a withdrawal you attempted
Where the withdrawal procedure produced repeated errors, GMO Coin states it may contact the customer for confirmation.
A funding account in your own name
Deposits from an account in a different name are a named cause of suspended trading.
Whatever the notice inside the account specifies
GMO Coin publishes the restriction and its reason under the member home and notice sections rather than only by email.
GMO Coin publishes no review timeframe for a trading suspension. What it publishes instead is the condition that has to be true — that the account is operated and funded by its holder alone — and that is the thing worth addressing.
Block risk assessment
Answer 8 questions — we'll show the block type and recommendations for GMO Coin Japan.
#Q1 of 8
When was your account blocked?
What we actually do
Find the notice and read the stated reason
GMO Coin publishes it inside the account, which makes this venue one of the few where the cause is knowable before contact.
From: compliance@gmo coin japan.com
Your account flagged for suspicious activity. Please complete KYC verification.
Reconstruct who used the account and how it was funded
Most restrictions here follow from one of those two facts rather than from a trading pattern.
Prepare the identity resubmission
For a dormant-account restriction this is the published route, and getting it right the first time is the whole task.
DO
Clear facts
Documents
DON'T
Emotions
Threats
Write a consistent account of the arrangement
Where a family member was involved, the explanation has to match what the record shows. Inconsistency is what turns a fixable case into a closed one.
Say when the rule is the answer
Some arrangements GMO Coin prohibits cannot be argued into compliance, and we would rather tell you that at the start.
The decision is always the exchange's. What we control is that your case reaches it complete, correct and on time.
Frequently asked questions
Why did GMO Coin suspend my trading?
today 14:23
GMO Coin states that where it suspects a person other than the account holder — including a family member — is conducting transactions, it may suspend or restrict trading. It also names deposits arriving from an account in a different name as a cause of suspended trading.
unblock.exchange · today 14:23
Can someone else trade my GMO Coin account for me?
today 14:30
No. GMO Coin prohibits opening and trading an account in another person's name, delegating trading entirely to family, friends or acquaintances, and several people trading through a single account. It states the prohibition follows from laws and regulations because such use carries the risk of unauthorised access, tax evasion and money laundering.
unblock.exchange · today 14:30
What does the GMO Coin restriction notice mean?
today 14:37
Where the message ご利用を制限させていただいております appears on withdrawal, GMO Coin states it indicates that trading restrictions are in place. Its guidance is to check the notices section from the member home area, where the restriction is published.
unblock.exchange · today 14:37
Why can't my dormant GMO Coin account send crypto?
today 14:44
GMO Coin has applied crypto-asset send restrictions to accounts unused for a long period where the customer has not re-consented to its terms. It states the restriction is lifted on resubmission of identity verification documents.
unblock.exchange · today 14:44
Can repeated failed withdrawals get a GMO Coin account restricted?
today 14:51
GMO Coin states that where withdrawal procedures produce repeated errors it may contact the customer for confirmation and may impose restrictions on the use of the account.
unblock.exchange · today 14:51
Other exchanges
The same block scenarios play out on other platforms.
Tell us what happened
Tell us what happened with your GMO Coin Japan account, attach email screenshots. We'll review the situation, assess risks, and suggest a course of action.
Fully confidential. No account credentials required.